The Implementation Social Accountability Framework project (ISAF-II):

The goal of project is Engaging Citizens to Improve Service Delivery through Social Accountability (ISAF II) project objective is to improve the performance of public service providers through improved transparency, strengthened citizen engagement and responsive action in Cambodia. ISAF-II is implemented through the annual series of facilitated, participatory activities at community level that include: (i) enhancing citizen access to information about public service standards, performance and budgets, (ii) independent citizen-led monitoring and assessment of public services, and (iii) the creation and implementation of agreed Joint Accountability Action Plans (JAAPs) to improve public service delivery (with particular attention to the needs of marginalized groups). These actions are supported by project staff from AFD and World Vision provided the refresher training M1 and M2 to CAF each commune and district to implement ISAF cycle. Funded by World Bank & World Vision International Cambodia.